PaperCut print job status is monitored for a maximum number of minutes,
as set in configuration item
proxy-print.papercut.print-log.max-mins (default
7200). See Section 4.11.14, “Config Editor” on how to change
this value.
Disable any setting in PaperCut that requires a user to run the PaperCut client software. For instance, for pop-up authentication, shared account selection or print confirmation. Beware, that when a user prints to a PaperCut managed printer from the SavaPage User Web App, and action is required in a PaperCut popup dialog, the PaperCut Print Log Monitoring will never see the print job cancellation, when the user does not respond within time.